Privacy Policy

Personal Information

We collect the following personal information:

• Email AddressUsed for account creation, authentication, and communication
• Usage DataAPI request counts and token usage

Content Data

How we handle your content:

• Text for AnalysisContent you submit for sentiment analysis is processed in real-time and never stored on our servers
• Analysis ResultsSentiment scores and metadata are returned to you but not permanently stored

Technical Information

We collect technical data for service operations:

• CookiesEssential cookies for session management and authentication

Primary Uses

We use your email address exclusively for:

• AuthenticationSending One-Time Passwords (OTP) for secure login
• Service UpdatesDelivering important notifications and updates
• Account InformationCommunicating account-related information
• Customer SupportProviding assistance when you need help

Service Operations

We use your data for:

• API Key ManagementGenerating and validating API keys for authentication
• Rate LimitingEnforcing usage limits based on your plan

What We Do NOT Do

We never engage in the following practices:

• No Selling or SharingWe never sell, rent, or share your email with third parties
• No Content StorageWe never store the content you submit for sentiment analysis
• No AI TrainingWe never use your data for training AI models
• No SpamWe never send marketing emails without your explicit consent

Storage Duration

We retain data for the following periods:

• Email and Account DataStored until account deletion
• API KeysStored securely with encryption
• Usage StatisticsAggregated data retained for service improvement
• Analysis ContentNot stored - processed in real-time only

Security Measures

We implement industry-standard security practices:

• Encryption in TransitAll data transmitted using TLS/SSL encryption
• Encryption at RestSensitive data encrypted in our databases
• Secure AuthenticationPasswords hashed using industry-standard algorithms
• Regular AuditsContinuous security monitoring and updates
• Access ControlsStrict access controls and monitoring

No Third-Party Sharing

Your email address and personal information are never shared with any third-party entities, advertisers, or partners.

Limited Disclosure

We may disclose your information only in the following circumstances:

• Legal RequirementsWhen required by law, court order, or government regulation
• Service ProvidersTrusted infrastructure providers (e.g., email delivery, database hosting) operating under strict confidentiality agreements
• Business TransferIn the event of a merger, acquisition, or sale of assets (users will be notified)
• Safety and SecurityTo protect our rights, property, safety, or that of our users

Essential Cookies

We use strictly necessary cookies for:

• Session ManagementMaintaining your logged-in state
• SecurityFraud prevention and security measures
• Service FunctionalityEssential features and operations

No Tracking

We do not use:

• Analytics CookiesNo analytics cookies without consent
• Advertising PixelsNo advertising or tracking pixels
• Cross-Site TrackingNo cross-site tracking technologies

Service Providers

Senti-Vox uses the following third-party services:

• Email DeliveryFor sending OTPs and notifications (subject to their privacy policies)
• Infrastructure ProvidersFor hosting and database services (operating under strict data processing agreements)

Vendor Compliance

We carefully vet all service providers to ensure they maintain high privacy and security standards.

GDPR Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to AccessAccess your personal data
• Right to RectificationCorrect inaccurate data
• Right to ErasureRight to be forgotten
• Right to Restrict ProcessingLimit how we process your data
• Right to Data PortabilityReceive your data in a portable format
• Right to ObjectObject to processing of your data
• Right to ComplainLodge a complaint with a supervisory authority

Legal Basis for Processing

We process your data based on:

• Contract PerformanceProviding our services
• Legitimate InterestsSecurity and fraud prevention
• ConsentWhere applicable and obtained